Curing Customer Service Representative
Afinitas Afinitas Mediapolis, IA Mediapolis, IA Full-time Full-time $20 - $22 an hour $20 - $22 an hour Afinitas is HIRING! We are looking for a CUSTOMER SERVICE REPRESENTATIVE for our Curing Department to join our team.
Afinitas is one of the leaders in selling innovative equipment that is used to produce concrete products such as concrete pipes and manholes.
This position had the following responsibilities and qualifications.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES Receive and process sales orders from customers and authorize them for distribution.
Input customer orders into the system, and determine shipping locations and instructions.
Communicate sales and order information to the warehouse team for distribution.
Develop and maintain reference documents for curing parts and parts numbers.
Ensure the accuracy of parts orders by engaging with customers, utilizing tools, internal knowledge, and the ERP system.
Provide timely updates to customers regarding the status of their orders.
Create and manage kitting options in the ERP system for replacement parts, sub-assemblies, upgrades, and retrofit packages.
Address customer inquiries, resolve complaints, and handle urgent matters.
Actively promote the complete product line to our customer base as part of the sales effort.
Handle phone calls and maintain the customer phone directory.
Collaborate with the service team to meet their inventory and parts requirements.
Assist customers with technical support and troubleshooting calls.
Occasionally provide on-site support to service technicians.
Assist in managing curing items within the ERP system.
Manage the daily operations of the curing hotline and parts email.
Generate reports and facilitate communication regarding curing parts revenue and turnover to the curing leader.
Organize and maintain price lists.
Evaluate parts movement to make recommendations for stocking.
Perform any other duties as assigned.
QUALIFICATIONS Associate degree preferred but not required.
ERP system experience desired.
Demonstrate strong teamwork skills and collaborate effectively in a group setting.
Possess computer proficiency, including Microsoft Office and other relevant systems.
Adhere to work-related deadlines and ensure timely completion of tasks.
Excel at multi-tasking, handling dynamic priorities, and managing shifting deadlines.
Display meticulous attention to detail in all aspects of work.
Exhibit self-motivation, maintain cleanliness and safety standards, and promote a sense of personal ownership.
Be flexible to work overtime when necessary and willingly contribute to other areas as required.
Showcase excellent organizational abilities and meticulous attention to detail.
Efficiently manage multiple tasks simultaneously and adapt to changing priorities.
Thrive both independently and in a collaborative team environment.
Read, comprehend, and implement electrical schematics and mechanical drawings.
Demonstrate proficiency in interpreting and applying electrical schematics and mechanical drawings.
Up to 25% travel.
WORK ENVIRONMENT This is an office position associated with a manufacturing facility.
The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in the manufacturing area.
You will go to our parent company, BarryWehmiller, website to apply.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Mediapolis, IA 52637:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Afinitas is one of the leaders in selling innovative equipment that is used to produce concrete products such as concrete pipes and manholes.
This position had the following responsibilities and qualifications.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES Receive and process sales orders from customers and authorize them for distribution.
Input customer orders into the system, and determine shipping locations and instructions.
Communicate sales and order information to the warehouse team for distribution.
Develop and maintain reference documents for curing parts and parts numbers.
Ensure the accuracy of parts orders by engaging with customers, utilizing tools, internal knowledge, and the ERP system.
Provide timely updates to customers regarding the status of their orders.
Create and manage kitting options in the ERP system for replacement parts, sub-assemblies, upgrades, and retrofit packages.
Address customer inquiries, resolve complaints, and handle urgent matters.
Actively promote the complete product line to our customer base as part of the sales effort.
Handle phone calls and maintain the customer phone directory.
Collaborate with the service team to meet their inventory and parts requirements.
Assist customers with technical support and troubleshooting calls.
Occasionally provide on-site support to service technicians.
Assist in managing curing items within the ERP system.
Manage the daily operations of the curing hotline and parts email.
Generate reports and facilitate communication regarding curing parts revenue and turnover to the curing leader.
Organize and maintain price lists.
Evaluate parts movement to make recommendations for stocking.
Perform any other duties as assigned.
QUALIFICATIONS Associate degree preferred but not required.
ERP system experience desired.
Demonstrate strong teamwork skills and collaborate effectively in a group setting.
Possess computer proficiency, including Microsoft Office and other relevant systems.
Adhere to work-related deadlines and ensure timely completion of tasks.
Excel at multi-tasking, handling dynamic priorities, and managing shifting deadlines.
Display meticulous attention to detail in all aspects of work.
Exhibit self-motivation, maintain cleanliness and safety standards, and promote a sense of personal ownership.
Be flexible to work overtime when necessary and willingly contribute to other areas as required.
Showcase excellent organizational abilities and meticulous attention to detail.
Efficiently manage multiple tasks simultaneously and adapt to changing priorities.
Thrive both independently and in a collaborative team environment.
Read, comprehend, and implement electrical schematics and mechanical drawings.
Demonstrate proficiency in interpreting and applying electrical schematics and mechanical drawings.
Up to 25% travel.
WORK ENVIRONMENT This is an office position associated with a manufacturing facility.
The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in the manufacturing area.
You will go to our parent company, BarryWehmiller, website to apply.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Mediapolis, IA 52637:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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